Unified website, mobile app, and concierge commerce layer connecting over 600 retail brands, dining, and entertainment experiences under one digital destination.
West Asia-based super-regional retail and leisure destination operated by a leading Middle East mall operator, serving over 600 international and regional brands alongside large-scale dining, cinema, and indoor entertainment attractions.
Fragmented digital presence across web, app, & in-mall service points, with no unified source for visitor, brand, promotion, & event data.
Manual, phone-based, and counter-based booking for parking, personal styling, and ticketed attractions.
Limited digital commerce pathways for shoppers unable to visit the property in person.
High service desk volume driven by routine wayfinding, hours, and brand availability questions.
Reduced dependency on in-person and phone-based service requests.
Extended commerce reach beyond standard operating hours.
Simplified attraction and service bookings into a single digital flow.
Strengthened brand and content governance across web and app.
600+ brands unified under a single digital directory supporting 40M+ annual visitors across web and app touchpoints.
35% increase in digital bookings, with concierge bookings completed in under 3 minutes on average.
45% reduction in service desk inquiries following self-service rollout.
92% user satisfaction rating for the redesigned mobile app experience.
From AI and CMS work to stronger internal teams, Praxle plugs in where you need strategy, delivery, or long-term capacity.
